Jerimiah Dixon

Summary

Technical Sales Associate with nearly three years of experience supporting enterprise and federal organizations with network visibility, reliability, and RCA‑driven solutions. Combines strong communication and sales discovery skills with hands‑on operational experience from Microsoft’s Xbox Operations Center. Recognized for credible technical conversations, persona‑specific outreach, and mapping packet‑level visibility to business outcomes. Currently advancing cybersecurity and cloud expertise through formal education.

Core Skills

Technical Sales Discovery Packet‑Level Visibility RCA Acceleration Network Observability Federal Account Management Cloud & Hybrid Infrastructure Persona‑Driven Outreach Network Monitoring Tools Incident Operations Executive‑Ready Communication

Experience

Sales Associate

cPacket Networks

Jun 2025 – Present
Milpitas, CA • Remote

Conceptualize and position high‑value use cases that drive adoption and revenue growth.
Manage strategic relationships within the U.S. Department of Energy – National Laboratories.
Identify visibility gaps, performance bottlenecks, and RCA challenges across hybrid environments.
Deliver tailored technical messaging for NOC, NetEng, SecOps, and CloudOps teams.
Support field sales and SEs with structured discovery and qualification.

Inside Sales Representative

cPacket Networks

Oct 2023 – Present
Remote

Build pipeline through personalized, relationship‑driven outreach.
Engage technical stakeholders with clear, credible communication that accelerates discovery.
Surface operational pain points related to packet drops, blind spots, and troubleshooting inefficiencies.
Align customer challenges with cPacket’s real‑time and historical visibility solutions.

XOC Analyst (Microsoft Xbox Operations Center)

Covestic

Jun 2021 – Jun 2022
North America • Remote

Monitored global Xbox network and service health using enterprise‑grade monitoring tools.
Triaged incidents, handled tickets, and escalated issues across distributed systems.
Identified anomalies, latency issues, and service degradations in real time.
Strengthened understanding of network reliability, incident response, and large‑scale infrastructure behavior.

Education

Bellevue College — Information Technology AAS‑T (In Progress)

Focus: Networking • Systems Administration • Cybersecurity Fundamentals • Cloud Security

Licenses & Certifications

AWS Cloud Practitioner

Amazon Web Services (AWS)
Issued Feb 2023 • Expired Feb 2026
Credential ID: G67J2622RMQQ16SX

Technical Skills

Networking

Packet Analysis • TCP/IP • Monitoring Tools • Distributed Systems

Security

Threat Fundamentals • Cloud Security Basics • Incident Response Concepts

Sales

Enterprise Discovery • Persona‑Specific Messaging • Account Management

Cloud

AWS Fundamentals • Hybrid Cloud Concepts

Highlights

Credible with engineering personas due to operational background.
Known for structured, respectful communication and high‑value discovery.
Long‑term goal: specialize in cloud security and technical enterprise sales.